Originally Posted by FlyingTed

Hi, I had absolutely abysmal service in BA’s Concorde Room before my (cash) first flight.

I wanted to put in a complaint regarding the service (only in relation to a single member of staff) but was wondering, what can I actually expect as a result of my complaint? I don’t want a cut and paste “sorry, we’ll try to do better next time” where nothing actually is investigated.

Issues included:
My girlfriend and I being completely ignored whilst the table directly in front of us and the table directly beside us were proactively waited on, cleared, and prepared again, all whilst we’re trying to get her attention to serve us (with empty glasses sat on our table for well over 2 hours).
Getting up and going directly to the waiter in question and asking, “excuse me, could you come to our table and take our order please?”, only to be met with a blunt “what you want?” and refusal to come to the table to take the order.
Then after the table was cleared (whilst we had gone to duty free), my girlfriend got up and asked for new menus (as no chance they were coming to ask us if we wanted anything) then being sat at the table for over an hour with menus and the waiter deliberately not bothering to take our order, yet asks tables directly next to us again if they’d like anything.

We weren’t rude whatsoever (quite the opposite!), and we were very polite and said thank you the first time she brought out our order (which we placed with the staff member who initially sat us down). I genuinely have no clue what she seemingly had against us, unless it was resentment for the fact that we’re young and flying first, which doesn’t make any sense for somebody working in the Concorde Room!!

We could not have felt any more unwelcome and it totally ruined our very first experience of BA’s First.

Best regards,
Ted