Originally Posted by
Davvidd
Very surprising as this is one aspect of EVA that I see the most orderly. Yes I have never flown EVA out of US but in Canada, TPE and Asean countries they have a queue lined up with the zone of boarding and you have to line up like school children behind your board. Not only that they come around the queue, certainly at Zones, 1 & 2 and check your boarding passes. The only thing I do not like is that they board PE last. I asked them why and they said because it is a separate small cabin and it never gets full in the overhead bins and they do not let anyone from economy put anything there. Now this is open to interpretation as I have seen it fairly full but never had to struggle with mine anyway when I travel PE. I get to board in zone 1 too.
The do the sign boards but there are too many contractors from what seems like different companies and with different job roles who don’t communicate and are often giving out incorrect information. LAX is a major focus city for EVA, but given their cost cutting, they refuse to staff sufficient employees at the foreign stations and the result is disorderly chaos until a few minutes before boarding.
Now I will need to add, since I was made aware of this information, although it was through a third party who works at EVA, that since the ouster of the ex CEO and the family squabble, new management is laser focused on cost cutting and getting costs as low as possible. My source is a family friend whose patient is a pilot and who discussed their own concerns over the cost cutting which is also affecting aircraft maintenance and safety.
Inflight catering is still pretty much top notch, just the portion sizes have been sized for a non hungry child - although United is no slouch in that department either.
It’s becoming clear that the best course for EVA is the removal of the current CEO and possibly the board.