Originally Posted by
777 global mile hound
5 Star hotels shouldn’t need prompting they are supposed to be reasonably defect free in experience and know what to do.
Its an embarrassment to have absentee management and clueless front lines untrained & not empowered to make for recovery decisions or offer some form of reasonable real time solutions on failures
Yes I agree, hence why I said "even though the onus should be on them to handle the service recovery". However, if they're not proactively offering anything would you speak up, or just accept a broken air con? It's more about taking proactive, reasonable action in the moment to help yourself.