Originally Posted by Rommie2k6

DYKWIA?! I am a Marriott Titanium member and they wouldn't let me check in with my giraffe...

In all seriousness, trying to calibrate expectations and experience here. Doing a 5-night stay at the Residence Inn (US-based) with the fam now, and everything suck balls.

Laundry list of issues:
1) Arrived at 4pm, room was not ready. ...? I checked in on the app, and stated 3pm arrival time. I am one hour late and they're still not done. Had to wait till 4.30pm, but I was pressing the issue.
2) No acknowledgement of my status at check in
3) Ice maker not working in the room, and no ice machines (except front desk) in the entire hotel. If you don't have ice machine, then make sure every room is properly equipped!
4) TVs don't work in one of the room, deadbolt at front door doesn't work
5) Lastly, when I called to raise this issues, the damn telephone doesn't work, so have to walk down to front desk a few times
6) No rooms available to change to, must wait till tomorrow. I am not a solo traveler this time, this is an inconvenience for many.

So DYKWIA?
a) Suck it up, this is Marriott.
b) Complain, but don't get anything in return
c) Complain, expect partial compensation
d) Complain, expect full compensation