That might explain why recently at Le Meridien Cyberport Hong Kong they left a message on the phone without saying anything particular so I ignored it. Then a few hours later there was a message popped up on the TV asked me to contact FD! When I called the FD they told me it was because the staff who tried to deliver a welcome gift wasn't able to do so due to our No Disturb light was on (husband accidentally touched the control w/o ever realize it controlled the sign). They wanted to know WHEN the staff could come to deliver the gift. So we told them anytime as we did not plan to go out for the rest of the evening. Guess what the gift was?! It was 4 pcs of Very Tiny, Mini Size, French Palmiers, you know, the butterfly shape crunchy cookies - probably from the hotel's bakery, in a transparent plastic wrapped thingie tied up with a narrow black ribbon with LM logo... For THAT welcome gift they made such a big fussy on it?!

We had another incident at this property.

We had to change room on 2nd night for a 5 nights stay, actually to a smaller room but much higher floor. We were not able to check in when we returned at 5pm even though the previous occupant who was an elite already checked out, presumably. We were told we could return to our previous room to wait for the new room becoming ready. We waited and waited and waited. Finally after almost 2 hours I was able to find out the reason why - the previous guest not only smoked in the room, but also ate Durian! Housekeeping discovered that when entering to clean the room. They tried desperately to get rid of the smell, using the Ozone machine. They then sprayed the room with air freshener. The FD manager finally led me to the room and asked if it was acceptable. At that time I could smell a wee bit of odd smell undertone but primarily was the air freshener which wasn't an offending or too strong. He said he would get an air purifier machine in if we accepted the room.

The stay was immediately after the Chinese National Day hence the hotel was still very full, that was why we got a very undesirable room on our first night. There wasn't much they could do in changing room. Hence we decided to take the "smelly" room though by next morning there wasn't much smell still could be felt. On the other hand, I of course wanted him to do some service recovery compensation. At first he offered to return the SNAs but I told him it was already October, these things expired at end of the year so returning them was useless to me. I asked for points which he said couldn't do so (probably because I was on point stay?) Eventually he offer HKD500 F&B credit which we used it 2 days later at the very expensive Chinese restaurant where the "tea" per person was HKD25, for a few dim sum dishes, with the 10% elite discount, the bill came to HKD478.xx LOL.