FlyerTalk Forums - View Single Post - FAQ : Marriott Bonvoy Stays/Points not posting [Master Thread]

Nov 27, 2023 | 2:37 pm

#1063

Drwaz99

Join Date: Mar 2019

Programs: AA EXP and Marriott Titanium

Posts: 1,063

Quote:

Originally Posted by AvidFlyer1990

Just had a 4 night stay at a JW Marriott and the EQN & the points did not post for the last night. Surprisingly, for the 3 nights it did post and it was really quick, post check-out.

What would be the best way to reach out to Marriott about this - missing stay request/form(they might say that the points have posted for the stay — which it did, but one night less!), Bonvoy champion email, Twitter, social media?

basically looking for the most capable department to handle this without any messes. Thank you!

I recently had a similar thing happen and emailed [email protected] with my info, the stay info, 2 of my past stays for verification and a .pdf of the folio and it was resolved in a less than a day. YMMV.

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