Originally Posted by
Kremmen
What I was wanting them to do was just fix the problem. This requires communication. Their communication to me was inept and their communication to their partner was non-existent. The email informed me of a problem (that wasn't actually a problem) and gave me a URL to fix it which didn't work and alternatively told me to contact customer service that also did nothing.
It's not the delay itself that's would (theoretically) be the main problem, it's the misconnect causing me to miss my 3rd leg altogether. That's what Alaska emailed me about. In my experience, if you have a partner airline that has issues you deal with the issuer of the ticket at all times up until you are physically at the partner airline's airport. FJ can't modify an AS ticket, can they? The first sector was on AS. If there was an option to change flights to avoid the delay, FJ would have no way to achieve that. As I said, I did try the number they gave me anyhow and couldn't get through, but I still think it's a waste-of-time buck-passing attempt.
Your understanding is.correct when it comes to shedule chamges, but thats not what this was. This was an FJ delay. When delays and cancelations screw up your trip on the day of the trip its not a shedule change and the operating carrier causing the screw up is responsible to fix it.
Sometimes in situations like this the ticketing carrier will step in and help (especially in the case of joint ventures), but it isn't their responsibility. The operating carrier can make changes in situations like this.
Thid does create awkward situations like yours when you find out about the problem before you able to communicate with the responsible airline.
Regardless of AS's responsibility you did receive awful costumer service.