I could not log in and then it said to contact PP and when I contacted them they said to contact my bank and there is an outstanding payment too. It is obvious to me that there could be a payment because my card got scammed and the bank changed my card. Nothing else happened and my PP card came as a courtesy of the credit card. All these days they never told me about the outstanding payment. It was for one entry they told me too so nothing significant. I am traveling and it is not easy to call my bank either. I told them the same that my card has changed and I was willing to update the payment card details online if they would accept that. By the way this is after 3 emails too.