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Thread: DYKWIA: Should I complain and expect something in return?
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Old Nov 26, 2023 | 10:16 am
  #33  
The Road Goes On Forever
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Originally Posted by Kacee
This is really common these days. Many properties - even 5* properties - are not spending to update old or broken phones. This is especially true at properties where they use chat for service requests.
Either way it's still a brand standard for safety and security to have a working phone in the room. Emergency procedure #1 at most if not every hotel in the case of a fire is for someone to begin calling all guest rooms.
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