Originally Posted by
Rommie2k6
1) Arrived at 4pm, room was not ready. ...? I checked in on the app, and stated 3pm arrival time. I am one hour late and they're still not done. Had to wait till 4.30pm, but I was pressing the issue.
What time is official hotel check in? If you weren’t able to get into your room until after official check in, I think this has merit as you paid for that time and were not able to use the room.