Originally Posted by
BA or bust
I am very bemused that BA does not seem to have a process/system in place to ensure they are not losing a £25k booking. Bizarre.
Finally, I am not a lawyer, but I think the OP may have a case against BA under the terms of Unfair Contracts. I think a good lawyer could argue that BA were being unreasonable, given the amounts involved, by not a) attempting to contact the customer and b) not accepting medical evidence of ‘force majeure’ as the reason the payment was delayed.
This is absolutely not true. Most of my BA trips have been done as BAH's with just the deposit payment.
BA does send out email reminders and SMS's to remind of the deadline, I just did my gmail search and it always happens 7 days prior.
I always set an Outlook reminder to send me email or alert me about 4-5 days before the deadline so I can't confirm this: but others have reported that BAH also call them around or just past the deadline as a final step before they cancel.
EDIT: I also found a reminder from the last trip on my phone as an SMS. So they definitely do not just cancel.