Mine and my SO's accounts were blocked for months by Skywards team.

The initial reason was SO transferring MRs to his newly created account and trying to book JFK-ATH in my name. His account got immediately blocked and then I proceeded to transfer MRs to my account and booking the said flight. It was last minute, took it the next day but then a couple of weeks later I noticed my account was blocked too. This might have been caused by my last name not matching on Amex & Skywards (name change)

Anyway, we reached to data integrity, sent all the documents and explanations, had to follow up a number of times, call in Emirates support and 4 months later my SO's account got reinstated with all MRs. Mine was still locked. Data integrity team stopped responding. After a couple of months of trying to contact them, I wrote another strongly worded e-mail with an intent of reaching out to DoT should my account issue is not going to be resolved. This time it seems like it went to the correct person who reviewed the documents and unblocked the account.