Originally Posted by goodeats21

Had a couple of emails with Marriot social team.
While I appreciate their interaction, they either don't understand the issue or are not able to escalate. They just keep saying the website is performing as intended.

I give up.
Must be nice to be so successful you can just leave revenue on the table.

Originally Posted by iknowthings

https://www.marriott.com/marriott/contact.mi

You can select Website Support from the drop down and report it. Those are routed to IT and bypass CS.

Originally Posted by yscleo

I've had some issues with searches lately. I was searching for Mexico properties, Puerto Vallarta, or Cancun, for early-mid Dec/2023. At times the search turns up few properties, with "lowest price". But if I search for "AAA" or "Seniors", more properties come up. There are also times when few properties show up in morning search, then many properties show up in exactly the same search a few hours later.

So OP, you're not the only one experiencing Marriott searches not working too well. I've encountered numerous other problems, and Marriott reps said they don't have IT Dept.