Originally Posted by
stargold
For me the main issue would be whether I was already sleeping by this point or not - if yes, then I would expect a meaningful service recovery since it basically prevented a good night's sleep.
My wife was sleeping. I will ask but not push it too hard since I feel like the staff here handled things very well and were super professional. Night and day difference from the Andaz London where the ceiling burst a leak and they staff could not care less about it or getting proper heat to the rooms so my wife got super sick.