FlyerTalk Forums - View Single Post - Reward Trip cancelled after physical check in + points returned
Old Nov 19, 2023 | 7:04 am
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Zamees
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Join Date: Apr 2008
Location: NYC
Programs: DL SM, CX GREEN
Posts: 254
Reward Trip cancelled after physical check in + points returned

We checked into a hotel in Austria using reward points for 2 nights. Checking email later. I saw that the reservation was cancelled, we were already in the room and upgraded as a titanium elite.

The next day, the points were returned. Customer service contacted the hotel and they said all is good. I confirmed upon checkout that the stay was paid with points.

I expect the points will eventually be deducted, and someone made a mistake along the way. What if I use up these points now, will my point balance be negative? Planning to book a stay today that will put me about -8000 in total.
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