Alua hotel didn't credit after a week. I did submit a missing-points request via the app on Nov 10. As nothing has happened after a week, I rang up the call center.

The call center finds the claim and says I should be more patient and wait another week. Alua is a new luxury hotel (LOL) and the processes "over there" take longer.

This is, once again, WoH being sub-par. Competitors process such requests much faster.