Originally Posted by
flieduk
I had booked a Hilton property to check-in to after returning from an evening event.
That evening event rumbled on and I in fact checked in at around 6AM.
Anyway, I have not received Hilton Honors night or stay credit. Even although I emailed ahead and asked them to guarantee my room for late check-in. Indeed, the stay does not even appear on stay history (but appears as a cancelled stay). Not only that but the receipt I received, whilst stating my Honors membership number and Diamond status, is for a different confirmation number to that I received when I booked.
Should I still be able to get stay and night credit? Is the position, still as stated in previous posts (
Arrival / Check-in past midnight)
Any help would be appreciated.
My guess is because of the time you checked in, your initial reservation was either cancelled by the property or went to no show status. When you checked in at 6am, you were treated as a walk in guest which would have generated an entirely new confirmation number. Especially if you checked out the same day (i.e. before 11am or Noon), you did a zero night day use stay. Not uncommon in my experience for a day use stay to not process automatically. You should be able to reach out to HH and take care of this.