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Old Nov 18, 2023 | 8:32 am
  #6  
flieduk
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10 Years on Site
 
Join Date: Dec 2013
Location: UK
Programs: BAEC
Posts: 765
Post-Midnight Checkin

I had booked a Hilton property to check-in to after returning from an evening event.

That evening event rumbled on and I in fact checked in at around 6AM.

Anyway, I have not received Hilton Honors night or stay credit. Even although I emailed ahead and asked them to guarantee my room for late check-in. Indeed, the stay does not even appear on stay history (but appears as a cancelled stay). Not only that but the receipt I received, whilst stating my Honors membership number and Diamond status, is for a different confirmation number to that I received when I booked.

Should I still be able to get stay and night credit? Is the position, still as stated in previous posts (Arrival / Check-in past midnight)

Any help would be appreciated.
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