What do you think is a reasonable level of help that a standard luxury hotel should provide, putting aside an exotic location or destination hotel that might be accustomed to providing such service, or providing just a basic official confirmation/invitation print-out that some jurisdictions require? Twice now I have unsuccessfully asked concierges at Four Seasons hotels in places where most guests probably don't need visas but my travel companion, alas, does -- Morocco and Singapore -- whether they could help with visas.

At Casablanca, they basically just shrugged their shoulders and said there was nothing they could do. At Singapore, the concierge sent me a dodgy-looking typo-laden web site for some type of agency that claims to be able to get a visa with no supporting documentation. It seems like in Singapore, one can apply online with only an additional form submitted by a "local contact." It seems like providing this form would be a reasonable service that the hotel should provide for a long-time Four Seasons customer (though never at that property). Or is my expectation out of bounds? (The Conrad Singapore also refused to do anything besides steer me to the government web site; I would have expected more from even that level of hotel, especially as a Diamond member of Hilton Honors.)

Someone will say that this puts the hotel at risk, etc. I get that, but there are other services that a luxury hotel front office could provide that theoretically entail some risk. There's a balance.