It's been noted in a few threads here that OMNY.info no longer lets you see your actual trip history. You can see your progress toward free rides, but that's it. I emailed them to ask for a printout of my trip history that I could use for reimbursements and they said to call. I called and they said that there is no way for them to obtain trip history at all anymore. She said even the CSRs can't see anything more than we can see on the website.

The CSR suggested using my card statement to get reimbursed, but card statements don't provide the information required to get reimbursed. Nor can I tell from a card statement whether any of the charges are improper (I have three family members using the same credit card for OMNY, so I need to see the station and time info to know if someone got charged for a double-tap or something).

This pretty much kills the utility of OMNY. As much as I prefer tapping to swiping a metrocard, if I can't actually see the trips I'd rather use Easypay Metrocard, which still has all the trips on a website.

Has anybody figured out a way to get trip history for OMNY like they used to provide on the website?