Originally Posted by
kevinjm
Tried calling about a change to a reservation on pts with a SUA attached. I could not find the glob phone number so I called the regular number and I could barely understand what the phone rep was saying.
Basically I currently have a 4 night stay on pts+SUA confirmed. I wanted to add a 5th night and confirm the suite, I already booked the base king room on pts for the extra night. Standard suite is available for the 5th night (which is actually going to be the 1st night).
Phone rep basically said a note was added about this being a continuous stay. I'm not really satisfied with this conclusion as there is no paper trail here. Should I reach out to the hotel directly? I have access to their email.
I tried twitter yesterday and rep said it couldn't be done. What would you do?
Cancel and rebook as 5 nights.
I had a 6 night reservation where I confirmed suite upgrade and added a 7th night asked MHC, Glob line and everyone I could to confirm the 7th night they all said nope can’t be done.
Since it was at a property that went up in category rebooking would cost significantly more.
You can cancel and rebook or just hope for the best upon arrival.
Was booked into the same base room and standard suite was available for the additional night.