Originally Posted by
D3Kingg
I wasn’t thinking straight. As Vegas Gambler mentioned above I should just call customer service. I just got off the phone with a customer care representative in Peru. The wait time was two minutes.
1 / I told them what had happened ; they pulled up my dispute and told me the $350 is non refundable. I told them I didn’t appreciate the auto reply. I accepted this $350 charge.
2 / I told them I contacted Citi to dispute the charge and they immediately refunded me the $350 and asked what I should do ? I offered to be be charged $350 again. I asked what I can do or if this will put my account in bad standing. The agent told me not to worry , my account is fine , and there is nothing I need to do. 🤷♂️
Anyone think I should take any further action ? Or let it be and hope the customer care agent was correct ?
I dunno, AA does weird stuff with audits.
I didn't even know that there was a phone number; I've used the web form in the past. I'm not sure if the agents are the same.
The one time I needed it the agent made a huge exception for me and allowed me to keep an $800+ basic economy (upgraded with SWU) round trip to Korea that I decided not to fly when they made their covid entry requirements more strict. She put a note on the ticket and I was able to use it as a flight credit (I had to call in so an agent could read the note, but it was not an issue). I'm not sure if a phone agent would have that authority.
This one case is why I generally recommend AA CS; I really felt that that was above and beyond. EXP line reservation agents were either unwilling or unable (they said unable) to make an exception but they did recommend contacting CS.