Originally Posted by
ekposh
Shame on me for doubting Aero Mexico.. After 3 months with BA radio silence and then a "no", I emailed an AeroMexico address I randomly found. 3 hours later and they have just come out and offered me 250USD.
I have to say I was not expecting that level of service and in future I won't make assumptions that's they'll be hard to deal with. I will, however, make assumptions that BA are. Not withstanding the fact they eventually offered the right advice, 3 months is way too long to wait.
Ah, here you go, AM have been vindicated!!
As for BA, not to defend them here, but in many ways, it can take longer to answer a "wrong" request than a correct one not least in that a sympathetic agent may well have tried to get someone else to allow an exception even though they were not supposed to answer favourably.