Originally Posted by
PES_B1
I recently stayed at the Sheraton Miyako Osaka, and overall, I had a pleasant experience. The hotel is conveniently located next to Osaka-Uehommachi and Tanimachi 9 chome stations, providing easy access to both the subway and the Kintetsu railway lines. While there aren't any significant attractions within the hotel itself, there are plenty of reasonable food options located downstairs at B1. The noise level in our room was great during our stay, but I have seen online reports of noise issues in unrefurbished rooms, so that's something to be aware of.
Our room was refurbished, with a decor that matched the trends of the 2010s and 2020s. The furnishings were in good condition and the room was generally comfortable. The bathroom was small and cramped, with no shower room – instead, you had to stand in the bathtub to take a shower.
The housekeeping staff did an excellent job, with daily cleaning and resupply of bottled water, which was also provided free of charge. The health club facility at the hotel charges 1,100 yen per use, which was a bit of a disappointment, especially since we were Marriott Bonvoy platinum elites. However, the Japanese norms in services meant that we received great service overall.
As platinum elites, we had three options for breakfast – the lounge, the Japanese restaurant, or the western restaurant. The latter two options required a welcome amenity choice, and the Japanese restaurant also had an additional charge of 1,600 yen. In our experience, the Japanese restaurant was not worth the additional charge. The western restaurant had an adequate spread of both hot and cold options, but during peak times there was often a lengthy queue. The lounge retained most of the spread featured in the downstairs western restaurant, but with ample space at all times. If you're considering the western restaurant for breakfast, you might want to keep this in mind and opt for the lounge instead during peak times. Do note that both the lounge and the western restaurant only serve scrambled eggs, fried eggs, and omelette – if you want to enjoy egg benedict or poached eggs, you might want to look elsewhere.
The Sheraton lounge, situated on the 20th floor, is available to Club room guests, as well as Marriott Bonvoy platinum elites and higher. It features breakfast and afternoon tea alongside Happy Hour daily, as well as a selection of tea, coffee, and soft drinks during the day and alcoholic beverages between 5:30-9:30pm for free.
The hotel's amenities were generally good. The hotel's restaurant and bar were also satisfactory, with no major issues. The service we received from the staff was friendly and helpful. Check-in and check-out were both smooth and efficient.
Overall, I felt that the Sheraton Miyako Osaka offered good value for money. We paid 55,000 yen for our 3-night stay over the new year, which was greatly worth the price considering how little we paid in the end thanks to a 25% BRG discount. The location was convenient for exploring the city, and the room and facilities were generally satisfactory. There were a few small issues with the bathroom and lack of a shower room, but these weren't major problems. The great housekeeping, good breakfast options, and friendly service more than made up for these issues.
I would recommend the Sheraton Miyako Osaka to others, with the caveat to be aware of potential noise issues in unrefurbished rooms and the additional charge for the Japanese restaurant. If you're a Marriott Bonvoy platinum elite or higher, be sure to take advantage of the amenities and services offered at the Sheraton lounge. All in all, we had a pleasant stay at the Sheraton Miyako Osaka and would consider returning in the future.