taciemalkus Welcome to FT
Originally Posted by
staciemalkus
I'm new to this group, and it's massive! Can someone please guide me as to the best place to ask a question about a missed connection? I missed a connection in Stockholm due to a delayed incoming flight. I ran faster and sweat more than ever in my life (!!!), but still missed my flight to South Africa. I needed to book another flight so I wouldn't miss my event. The incoming airline refuses to help, and my credit card (American Express) is even less helpful.
Were the 2 flights on the same ticket/PNR?
What airlines and routes? EU261 may or may not be applicable
Usually the airline causing the delay has to resolve, if all in 1 ticket.
When you identify the first airline this thread will likely get moved to that airline sub forum.
Full disclosure of *all* details helps a lot.