Originally Posted by
mcgahat
This is a pretty important fact when it comes to hotel cars, being owned and operated. I still believe there is relatively little relation to using a hotel car service and room upgrades but if there is.....it would be with a property that owns and operates it's own service. This is becoming more rare in my experience. I stopped using hotel car services for the most part for this reason. If I do use them, it is for other reasons (like safety) rather than expectations of a better room.
Completely agree...
Originally Posted by
intercaetera
Also, I don't fully understand the lack of air conditioning in the ground floor public spaces? I understand the practical difficulties given the outside heat but it's something of a shock entering from the indoors Central Embassy entrance.
This also bothered me a lot... even just walking through the lower lobby makes for a very uncomfortable experience. Which is a pity since they have a nice new pop up café down there, which makes excellent coffee to go -- also some good pastries. I wonder if this A/C issue is a technical issue or intentional.
Great feedback, glad to see at least some service recovery in place for the many issues you faced.