I'm mostly new to CX (except pre-pandemic with quite a few legs on SIN-BKK and back), and I found that as an OWE there is a senior staff that comes to greet me. What felt strange (mot good, not bad), is they show up with an iPad, try to pronouce my name, say hello, and then it seems they stop in their tracks and there is no purpose to the interaction. To me at least that seems a bit strange.

TL;DR - Don't mind if they do, don't mind if they don't.

-A