FlyerTalk Forums - View Single Post - Frontier Vouchers - Only Online, or at Ticket Counter?
Old Nov 12, 2023 | 9:07 pm
  #7  
vazzinpb
 
Join Date: Nov 2011
Posts: 5
Originally Posted by alchemista
Can F9 vouchers be used at the ticket counter, or only online?
Yes, they can be used at the airport, but last year, I had one voucher that kept generating an error message when the Frontier agent tried to enter it. Another agent tried and also got the same message. As a result, I used it online and paid the CIC (Carrier Interface Charge). (Customer Service adamantly refused to reissue it saying that it was a working voucher.) A few days later, I was about to write the DOT a complaint letter, and I received an e-mail that the nonstop flight that I had reserved was being replaced with a connecting flight with a 5-hour layover in ATL! I demanded a refund and a new voucher. Today, I redeemed the $50 voucher at the airport, and it worked AND covered taxes and fees. Some vouchers don't, so you have to read the Terms and Conditions on the voucher.
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