I stayed back in September for 3 nights. Was upgraded to a room with a view on the top floor and was supposed to be a larger sitting area. I didn't notice it being larger but that's fine. The breakfast and happy hours were fine. The bathroom, the bed were fine. It doesn't strike me as a JdV hotel as I know this brand should be slightly more luxury. This hotel felt very much like an old converted hotel that they were trying to position as a premium hotel. The best thing about this hotel was the location. Otherwise everything about it felt like a old local Beijing hotel and not in a good way. I did like the coffee station near the front desk. They were doing construction in the lobby the entire stay. It was dusty and dirty.

The WORST part of my stay is that on the first night, the front desk AND the housekeeping staff both called and knocked on my door at 2 a.m. in a very violent and urgent manner. It felt like things were shaking and got me to jump awake and I was afraid something bad was happening. Like a break in or the police coming or some crazy event. My heart was racing!

Turns out though that the houskeeping had no idea why she was told to wake me up and that I needed to contact the front desk urgently. Upon contacting, I was told they needed to verify my corporate rate. ...!! They can easily do that tomorrow or have asked when I checked in.

I could not sleep well for the rest of the night. Anyway, at first they were not apologetic. After having to spend an hour or two communicating how disturbing that was they finally offered an 8,000 point credit. It was laughable but at that point I didn't want to speak to anyone at the hotel again.

I complained to Hyatt corporate and they didn't do anything at all. So much for being Globalist.