Recently also stayed here for 4 nights on a Privé rate (am also Explorist) after making a late switch from the WA in the interest of accumulating additional WOH points and the preferable location (it is super helpful having access to Central Embassy without going outside), and had a reasonably good stay after a rocky start. Despite informing the hotel of a ~9:30pm arrival on a Friday night, upon arrival in the room (1 category upgrade to a reasonably spacious mid-floor Deluxe room, albeit next to the service lifts) none of the welcome amenities were in place nor was the room turned down. Compounding this poor first impression was the fact that the toilet wasn't flushing properly and required a 10:30pm visit from an engineer to fix. Tired, I noted these things down in an email and sent an email off asking if I could discuss my lacklustre arrival experience with a manager in the morning (while simultaneously mulling over checking out and moving to the WA). I don't particularly enjoy taking time out of my day to complain, but at these prices (and given the competition in BKK), I wanted to give them the chance to make it right.

Breakfast the next morning featured good food overall, with only one awkward moment when my partner tried to order a fresh juice off the menu but was somewhat curtly told to get it himself from the fridge (not sure why it's on the a la carte menu in this case). We returned to the room and I discovered a clump of long hair on the chaise by the window, and internally debated whether I was being too kind to the hotel by not packing my bags and checking out immediately. Shortly before noon (after heading out for the day), I received a reply from Guest Experience Manager apologising for the arrival miscues, explaining that the hotel had to change our room assignment at the last minute (I did notice that the original room number had been covered with White-Out on my registration form) and that the welcome amenities would be sent up that day and to let her know if there was anything that could be done to make my stay more comfortable. I thanked her for the reply and noted the cleanliness issue, and was subsequently invited to discuss my experience with her over coffee. After taking the time to hear my concerns, she said that she would have housekeeping come through and conduct a detailed clean of the room while we were out for dinner in addition to extending an invitation to the hotel's afternoon tea (which I accepted and was very nice -- note that it's heavy on the sweets).

Fortunately the stay improved after this, with housekeeping particularly attentive (leaving additional bottles of water without asking each day after seeing we would use most of them) and the staff at breakfast very polite. Overall, a nice property but given the competition (stayed at Kimpton and The Siam earlier this year -- Kimpton was very fun, filling a casual luxury niche and The Siam is in a different league entirely) I'm not sure I would rush back.

Also, I don't fully understand the lack of air conditioning in the ground floor public spaces? I understand the practical difficulties given the outside heat but it's something of a shock entering from the indoors Central Embassy entrance.