I think the facts are too unclear for anyone here or at Southwest to provide much help. I'll lay out why below (please read to the end before responding).
Originally Posted by
fergiethefocus
About a week ago, I was suddenly logged out of the Android app
What do you mean by "suddenly logged out?" You were actively doing something while logged in on the app, and then you suddenly saw the screen change to show you not being logged in?
Originally Posted by
fergiethefocus
and I had to change my password.
Who or what told you that you
had to change your password? Or did you mean
you decided to change it, out of precaution?
Originally Posted by
fergiethefocus
Today I got an email from Southwest stating that someone logged in using my credentials, and that my password was reset as a result. It told me to go to southwest.com (NOT via a link) to change my password.
A redacted copy of the Email might be helpful for us to see.
Originally Posted by
fergiethefocus
The only other thing I can think of is that I upgraded my phone
The plot thickens. Did the events described in the OP happen on the old phone or the new phone?
Originally Posted by
fergiethefocus
but then an app was not behaving correctly so I ended up wiping again and building from scratch.
If the answer to the previous phone is "on the new phone," did it happen before or after this other app misbehaved and you wiped the phone to start over?
Rather than answer the individual questions above, it would be better to post a step by step listing of all the events involved.