FlyerTalk Forums - View Single Post - Hyatt's points-crediting algorithm is broken and highly annoying
Old Nov 12, 2023 | 6:09 pm
  #19  
SHLTP
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Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,969
Originally Posted by Visconti
Ah, if I recall, all of my buy 2 nights (or, 3 nights) and get one free, the final night has never posted.

As to MGM, several years ago I had a stay where my nights and points at the Park MGM never posted. This was before the concierges I think, and whether it was because I couldn't write, they couldn't read, or combination thereof, I was unable to explain to them the Park MGM's name was changed from the Monte Carlo, and NOT the MGM Grand, and was a completely distinct and different property. In the end, it was only about 20K points, and while enough for me to complain, wasn't enough to file in small claims.
I don't think you get credit if you buy 3 get one free for the free night. One should but by program terms you don't.

I've just realized I'm at 96 hours without getting credit so have just filed a missing stay report
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