Originally Posted by ffgap

IME, Hyatt stays often do not credit automagically. Or the stay does credit, but incorrectly.

The solution isn't always easy. You fill out the missing-stay form in the app or on the web site and hope for the best. Sometimes it works, sometimes they get only part of the job done (i.e., they get base points to show up but the tier-night count is still off or a bonus-point credit such as "500 reasons to stay somewhere new" hasn't been applied).

In cases in which the missing-stay request won't fix it, I resort to calling WoH. (I'm not a glob so no concierge.) This is an inconvenient process, mainly because of how time-consuming it is. Often, it takes 10+ minutes to explain the issue(s) to the agent. Furthermore, often the agent will call the hotel to confirm you weren't a no-show, so you have to hold. (And keep in mind, most of my stays are in Europe so sometimes, the agent won't reach anyone at the front desk who speaks good English, particularly if it's outside Euro business hours.)