Originally Posted by
flyerby
Indeed a frustrating situation. How long before your first leg did you send the email requesting a stopover hotel? The terms specifically say that you need to receive a voucher. Since you haven’t received one, did you try to call TK’s number (+52 55 9180 8476) to inquire about the missing voucher?
Write to your local ticketing office. You can find a list on the stopover page from TK (click on the contact details on that page).