Originally Posted by
SilverChris
I suspect it's because mixed-class *A awards have to be stitched together manually. Most agents these days barely know how to do the most basic of tasks. If you happen to be in SIN, you could try their service centre, but I know that isn't an option for many people.
HUCA might have worked. After an hour on hold I found an agent that escalated to have the price manually adjusted. Waiting on a call back to ticket.