Originally Posted by
mcgahat
I just tried to use a suite upgrade award at Hua Hin Hyatt for next week and was told a suite was not available. I can book at standard suite award for my dates. I do not use these awards a lot but thought if a standard suite was bookable with points it could be upgraded with TSU. Am I misunderstanding how these work?
Just happened to look at the app and suite was showing available again. Sitting in a meeting and used chat to make an upgrade request. Took like 2 seconds for the agent to reply back that it was available and upgraded me to a Regency Executive Suite.