Originally Posted by
jmail1
I called back and they are stating because it's a *A award it has to be broken apart. If it were SQ only they could do it, saying it's a system limitation.
I suspect it's because mixed-class *A awards have to be stitched together manually. Most agents these days barely know how to do the most basic of tasks. If you happen to be in SIN, you could try their service centre, but I know that isn't an option for many people.