Originally Posted by
ermis177
If I am not mistaken all these 3 are BAs responsibility. Basically BA and HAL are making huge profits and offering worse service compare to other airlines/airports. Oh and before we see some kind of irrelevant argument, people DO pay for these services and covid cannot be used as an excuse anymore…No offence
I do not agree, this is the airport's responsibility. Why would BA pay HAL for slots and infrastructure. The only thing BA is liable towards with ground operations are check-in agents and baggage handlers. Anything else it is the airport's responsibility. The problem is that there is no law that protects passenger rights from airport's bad practice.
If BA was liable, why would the Gatwick operations run much more smoothly?