Recently stayed here — went in with low expectations thanks to this thread, but perhaps they should have been lower still.

Good

• Great shower pressure. Dumps what feels like illegal amounts of water on you. Shaving mirror inside of the shower didn’t fog up and was actually useful.
• Travel sized toiletries (Le Labo). I personally hate the move towards the larger shared bottles. We all have our vices…
• Most service staff (bellhop, security, etc) were very personable and professional. Big difference from the front desk.
• Location — I greatly enjoy being a couple blocks from the park, and nearby subway access is useful during rush when trying to take a taxi out of midtown would be painful.

Bad

• Upsell attempt at check in. I expected it, but it doesn’t make it any less tacky.
• Condition of the rooms. Was kinda surprised by the wear and tear. Stains on the chairs, stains on cushions, random pencil (?) scribbles on the walls, etc. Would benefit greatly from a refurb.
• Lack of fridge. Not a huge deal, but I do wonder what the thought process is. Like truly how many people open up the minibar and think to themselves “mmm I’m very tempted by this room temperature bottle of Amstel Light”? Bizarre.
• Doormen. If the doors open automatically and the doormen basically just chat amongst themselves without acknowledging you, what is the point of having them?
• No Toto toilets in rooms that aren’t full suites. Lame.

Ugly

• Probably irrelevant to many / most here, but I let my status lapse so I went in with zero upgrade expectations. Booked a base room on points (45,000/night) figuring that we wouldn’t have much of a view, but that the room would still be passable. Poor assumption!
• 
• I do realize that most hotels have bad rooms, but it’s still pretty jarring to walk into a room that is 95% walls with one window barely wider than the length of my suitcase. FWIW the picture above was taken at 11am on a bright sunny day with all of the lights on — you too can enjoy these dungeon vibes for a cash rate of *checks notes* $1400 a night.
• Called the desk to inquire about changing rooms, and it turns out the only other available room is a residential suite, which is the most expensive room type save for multi-bedroom and specialty suites. Quite the cheeky upsell attempt! I passed on that but pressed further and eventually secured a move the next day into a dreaded Studio Suite.
• 
• The new room was definitely brighter and more palatable than the dungeon, but it still had a fatal flaw IMO — street noise. For context, I have lived in major cities for my entire life. I am not one who is averse to noise. The street noise in this suite is ludicrous. Maybe it’s particularly bad right now because the construction on 57th causes cars to constantly double park and honk at each other, but it basically sounded as if the windows were open the entire time. It’s kinda baffling that a purported super luxury tower like One57 could have such subpar soundproofing.
• The biggest issue we had with this hotel was dealing with the front desk. After confirming the room swap, the hotel asked if we would like to have them pack our bags for us and move them into the new room while we were out. I declined, but a manager reached out again and basically begged us to let them do it — they’re fully booked and would really like to have the room back ASAP, it’s normally a $30 per bag service but they’ll waive it, etc etc. I said fine, go ahead.
• We return to the hotel 3 hours later and go to our new room — no bags. Call the front to ask where our bags are and they aren’t sure, they’re going to check with housekeeping and get back to me. 30 minutes go by so I call down again. Different person answers and curtly tells me that I must be mistaken, because the bags would have to be packed by us before hotel staff could even move them. I politely inform her that having housekeeping pack the bags was literally their proposal. Her response, verbatim:

• At that point the doorbell rang and a bellhop brought in our lost luggage. I honestly couldn’t tell which was more absurd — the seeming total lack of communication / coordination between teams at the hotel, or the extremely unprofessional tone and attitude of the woman at the front desk.
• After unpacking, I noticed that an item was missing. Sigh. Called the front desk. “We’ll check with housekeeping.” No updates for an hour. Call down again. “Housekeeping checked the room but couldn’t find anything.” Awkward pause. After a solid five seconds I finally ask “OK, and…?” and the woman offers to connect me to a manager. The manager swears up and down that this will be resolved, and if they can’t locate the item they will purchase a replacement and get it to me ASAP. Sounds good. I never hear back from her for the rest of our stay.
• Next day I reach out to another manager directly and he says he will check with housekeeping and security. Cool, back to square one. Eventually after another couple of hours the item is magically located and is brought to me by security staff. TL;DR chasing hotel staff for two days to force resolution regarding an item that went missing from my room does not feel like the height of luxury.

If you can book this hotel with a sexy corp rate or leverage status and certs to book into a high tier room, then I suppose it’s better than staying at a DoubleTree in Times Square. But if you are looking for anything approaching luxury on a leisure stay, then I would advise that you look elsewhere.

Someone upthread mentioned that it seemed like the hotel put their most inexperienced, junior employees at the front desk, and I concur 100%. It was complete amateur hour. This place is definitely a one-and-done for us. Hyatt should be embarrassed to call this a flagship property.