Originally Posted by Ijones027

Just want to say this is worst wa service I had by far. I came 630 to check in, I had to hunt down someone to help with luggage. When I whent to check in they told me to wait till next the agent is available i wait 15 minutes and get up to see two agents talking to each other, i tell them I'm in a rush for a dinner reservation he begrudgingly sits down and I ask him about a upgrade and tell him I'm leaving 6am the next morning he tells me a suite will cost money he can't give me room with outdoor space as it's sold out even the app shows and he can't give me a room with a canal view because they only have one left , mind you it's 630 and 45 minutes till dark, so I tell him I never had a denial for a non suite at any waldorf before but just check me in i have to go.he then start checks me in and tells me let me show you where breakfast is i tell him I just told you I have to go and I'm leaving 6am so what's breakfast gonna be for me, anways the lobby is nice I don't get why people think the rooms are anything special it reminds me of ritz half moon bay, nice but nothing special. I check out the next day 6am and the valet guy says they wanted to apologize that if a suite was so important then I should ask next time, I truly don't know what to say