There was a time where a quick email describing the essentials and pic of receipt to [email protected] would get missing points credited within 24-48 hours, done so many times during stay-less restaurant visits.

Nowadays, it seems that contact point is deactivated and Marriott relies on the hotel to credit points. Most recent experience, contact center simply created a ticket and sent it to the hotel on my behalf.

Rarely dine at Marriott restaurants anymore because of this, some waiters even get confused when you present your Bonvoy number.