Well, it finally happened. First time ever...my wife is going to miss her connection DCA-DEN-ONT. The DCA flight is still grounded with a mechanical issue and delayed 2+ hours and counting. No later flights available. Neither one of us has any experience with how United will handle the hotel situation. What is the process? Is there a forum that explains the procedure?
I know they rebook you for a flight tomorrow, then give you a hotel voucher, and they somehow give you transportation to a nearby Denver airport? But with 100+ people all missing their connections, I imagine the UA ticket counter is gonna be a madhouse once people deboard in Denver.
Been flying for 40 years, but I am a beginner when it comes to a mechanical missed connection and hotel vouchers. Thanks for any guidance