I sent a SM yesterday, asking to close a card. Normally, closure requests happen without a hitch. This time however, although Chase stated that my card was closed, it was not closed. I had to send another SM this morning. They replied, apologizing for the oversight. Now, the card is closed. R.I.P.

RNE, reminding everyone to doublecheck, particularly if you're closing a card shortly before its AF becomes non-refundable.