Originally Posted by
erdoran
I had exactly the same situation. I had to cancel a flight to one destination, and then a few days later rebooked to a different destination. I was unable to do this online through Chase and had to call them to do it. I briefly saw the credit show up on AA site and then when I went to look for it I couldn't find it. Ultimately there was no issue rebooking to my new flight, and yes, Chase did say that any unused value was forfeited.
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That's my concern. I would never book a speculative booking through the portal or a compkex route, but this is a pretty straightforward direct round trip with no anticipated changes. Just don't want to be totally screwed with a 1800 dollar credit that I would likely end up forefeiting a large portion of in the event of a unexpected injury or illness preventing travel (ski trip so injury would need to cancel). In my understanding a regular AA flight credit wouldn't have the forefit risk.
God I miss pay yourself back at 1.5c to avoid all of this crap.