Originally Posted by maxmin

While I'm happy for you I'm not having the same luck.

I can't access the online points transfer due to a bug in CapOne (so they say) which means it errors out trying to send me a verification code.

I tried to get Cap1 customer service to transfer the points, but they get an error when they enter my TK number (it says "invalid number format"). Same error when she tried some other airlines.

And each time I call, I get passed around to various departments. Some days CS say only "Digital" dept can do it. Sometime Digtail say tney can't do it and transfer me to Travel (who can never do it) Sometimes CS try to do it and cannot. Such a waste of time and all rather frustrating, having explained the issue at least 20 times now!

So I'm massively hating on Cap1 Venture rewards because I've been locked out for almost a month now, due to this bug.