This once again speaks to the customer relations and angle on all of the stories we seem to see on the news about Air Canada.

Regardless of the policies or decision, the pilot who is making the decision should at least be ready to explain to the family the reasons. A little bit of empathy goes a long way. Imagine if that was one of our family members and we asked to speak to the decision maker and were refused? I wonder how the pilots decisions are reviewed in these situations or situations such as the vomit incident, where they hold all the decision making power. The medical experts in the article and even in this thread all suggest that they would have diverted so I can understand the family's position.

And the AC spokesperson has not explained what the usual policies or procedures are for such situations. Surely this would not be private information unless I am missing something.

I fully understand there are two sides to every issue but transparency and communication go a long way.

My sympathies to the family.