Hi everyone, first post here, registered to post this.

I've been BA exec card holder for as long as I remember, at least 20 years. I made it to Silver for a few years (prior to COVID) and then bumbled along on bronze for a while. Anyway, the issue is. I needed 300 tier points to retain Bronze. I was at 270 and took a business class flight (London to Manchester) with the associated 40 points a day before the tier year ends. This would take me to 310 and safely within the tier threshold to retain bronze. Problem is, BA cancelled the flight on the morning of the trip and offered me an alternative that was just not viable - (original flight was 6.45am and they offered me a flight at 14.05) - given my trip was an up-and-down trip for a business meeting at 11am, I had to hot-foot it to Euston and pay £200 to get the train. Made the meeting and got a refund from BA for the cancelled flight etc.

The question is, now I've been demoted back to blue as I left the tier year on 270 points (the 40 points being "refunded" back). Despite flyting twice with them since then, and calling the call centre, I have been told "you didn't qualify for retaining bronze as you didn't hit the tier point threshold" - I've written a complaint (2 months ago) and despite an apology for the delay, no tangible response.

I can't see how this is reasonable for what, let's face it, is a loyalty programme....I didn't cancel the flight! The alternative offer of a flight 7 hours later for a domestic business trip is hardly a genuine "alternative" - yet BA are sticking to the "but you didn't get enough tier points to retain bronze"

Any advice? I have a lot of business trips coming up this year and - to be frank - I just cannot see why I ought to remain loyal to BA again, despite being completely loyal for 20 years, More and more they cancel flights (I had 3 flights including the one above cancelled at short notice, the other 2 were flying FROM MUC for the sake of this situation, hardly loyal response from BA is it?

thank you for any advice.

Andy