About 18 months in to using flight pass, I have saved money, but also technically broken even due to the fact that I mistakenly forgot to book a flight during the right dates so it expired.

I have also had lots of issues with changing and cancelling flights due to people not being trained. I had one call on a weekend early am when I asked (after greeting and giving my name) “is this flight pass reservations” and she kept saying “how can I help you” and I kept asking because I thought she could not hear. Turns out she then said “flight pass is another company this is Alaska” and I said “ok, could you transfer me to the flight pass team” and she said again, “how can I help you” clearly she was not in the mood.

I hung up and got her again until the 3rd try. This time I was assisted and got the job done. But the fact that you have to speak only to a certain team with limited hours makes it hard.

So anyways— just curious if anyone has pulled the plug, and what happens to existing reservations etc.