What assistance is available?

BA offers assistance with mobility, visual impairments, hearing impairments and non-visible disabilities. See here for more info as well as the ‘how to request assistance’ below.

https://www.britishairways.com/en-gb...ance-available

How to request assistance

If you want to make a new booking and you’re travelling with a disability, our Accessibility Team can provide support and advice. Customers outside of the UK will be directed to their local support team.

https://www.britishairways.com/en-gb...ance-available

Travelling with a service dog

https://www.britishairways.com/en-gb...assistance-dog

Help using ba.com

British Airways website a positive place for everyone. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

https://www.britishairways.com/conte...lity-site-help

Sign live video relay service

British Airways has partnered with SignLive to trial new ways for customers who use British Sign Language (BSL) to contact our team.

Update from BA and added 4th December, 2023:

4 December 2023: British Airways has partnered with Signcode UK to further improve its accessibility offering for Deaf and hard-of-hearing customers, with new signed video content containing a variety of helpful travel information being made available to customers both pre-travel and whilst on board.

https://mediacentre.britishairways.c...rship?ref=News

Visual Guide

https://www.britishairways.com/en-gb...e/visual-guide

How to contact British Airways

Telephone:

0800 408 1100

Monday - Saturday: 08:00-18:00

Minicom

Please note: this number is only for customers with a hearing impairment requiring use of a minicom system. Customers with normal hearing will be required to call another line.
0345 700 7706
Monday - Saturday: 06:00-20:00


BSL Video Relay Service with SignLive
Monday – Saturday: 0900-1700
Download the SignLive app or visit


You can also contact our Accessibility Team by email by following the link below. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Please include your flight details or booking reference if you have an existing booking.
Email Form

BA Holidays

You can also seek assistance from BA Holidays too who can assist in helping in finding and booking for example accessible rooms. Here's a look at that the website states.

You can speak to our Accessibility Team if you need advice about travelling with a disability. We can check that your chosen holiday meets your requirements and request accessible rooms where available.

If you prefer to book via ba.com, some hotels offer accessible rooms that you can select and book online. If available, you'll see the room type and description listed in the room selection page for your chosen hotel and dates. Otherwise, you'll find a disability assistance form where you can provide us with information about any adaptations or facilities you might need. We'll then liaise with your preferred hotel to enquire about suitability and get back in touch to ensure your holiday meets your individual needs.

If you have any accessibility or equipment requirements for your transfer or car rental, please contact us before booking.

https://www.britishairways.com/trave...r/public/en_gb

Sunflower Lanyard

Here is a link which highlights the BA Sunflower Lanyard Scheme.

https://mediacentre.britishairways.c.../details/13748