Originally Posted by
BA6948
4th try and it was done in max 10 minutes. The nice lady managed to book the flights leg by leg as booking them together would have taken me from Brussels, to London then Helsinki then Ivalo (24+ flight).
I was amazed she booked it on her own and waived the booking fee without asking a manager.
I thanked and asked her to report the issue AGAIN (been reporting this for 3 years now).
the service between yesterday is day and night!
Glad you got it sorted. Typically it shouldn’t need 4 calls but sadly it does happen. QantasLink is another one that doesn’t appear on BAEC online but requires calls to book and can have similar outcomes. Alas key for the future, if you’re getting resistance for something you know is possible, save yourself time and just try and curtail the call ready for calling up again rather than trying to battle/reason with a potential inadequately trained agent.
